Accessible Information Standard

Do you have any Communication Requirements?

Do you have any form or type of disability (or impairment) which affects your ability to read or receive information, to understand information and/or to communicate?

This includes:

  • Communication Support (such as using a hearing loop)
  • Communication Professional (such as needing an interpreter)
  • Specific Contact Method (such as in writing due to hearing loss)
  • Specific Information Format (such as requiring braille of large font)

If your answer is Yes, please complete the Accessible Information Standard Questionnaire below:

Please complete  or ask someone to complete this questionnaire to let us know if you require any communication or information support needs and hand it to reception (click on the link below and print):

Accessible Information Standard Questionnaire

The Accessible Information Standard Leaflet

The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate. All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. These standards include making sure that people get information in different formats if they need it, such as: large print, braille, easy read, email etc.

Communication Card

Further information can be found on NHS England’s website at:

or: Making Health Information Easier

NHS England has produced the resources below to provide an update on the accessible information standard:


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